Strengths: That it is All-in-One. The screen is beautiful. Set up is easy. Touch screen is cool.
Weaknesses: Unexpectedly shuts-down & the screen freezes.
Overall Evaluation: I've had this PC for about 10 days and have had nothing but trouble. Maybe I have a lemon and my experience will have been an uncommon one but I thought it important to report. In the past ten days I've spent hours and hours on the phone with tech support. We've had to do two, TWO System Recovery's and after three hours on the phone with them yesterday they wanted us to do another. The first problem was that our speakers stopped working. The next problem was our Network card and we lost internet and email. And lastly, we've had "unexpected shut-downs" AND screen freezes. When the screen freezes there is nothing you can do. The mouse does not work, CTL+ALT+DEL does not work nor does the power button. You have to unplug the unit and plug it back in. Both the Unexpected Shut Down" and the "Screen Freeze" (when the computer reboots) take you to the dreaded "Windows did not shut down properly......do you want to restart in safe mode,...or normally." After yesterdays' three hour (+) session with tech support we decided no, we were not doing another System Recover and then have to set up this particularly unit all over again reloading all the software and files. We are going to return this unit to the store we purchased it at and order a new one hoping that our experience with this particular machine is an anomaly and maybe we just got a Lemon. I decided to give it a Fair rating instead of a Poor rating because of the products strengths mentioned above.
Weaknesses: Unexpectedly shuts-down & the screen freezes.
Overall Evaluation: I've had this PC for about 10 days and have had nothing but trouble. Maybe I have a lemon and my experience will have been an uncommon one but I thought it important to report. In the past ten days I've spent hours and hours on the phone with tech support. We've had to do two, TWO System Recovery's and after three hours on the phone with them yesterday they wanted us to do another. The first problem was that our speakers stopped working. The next problem was our Network card and we lost internet and email. And lastly, we've had "unexpected shut-downs" AND screen freezes. When the screen freezes there is nothing you can do. The mouse does not work, CTL+ALT+DEL does not work nor does the power button. You have to unplug the unit and plug it back in. Both the Unexpected Shut Down" and the "Screen Freeze" (when the computer reboots) take you to the dreaded "Windows did not shut down properly......do you want to restart in safe mode,...or normally." After yesterdays' three hour (+) session with tech support we decided no, we were not doing another System Recover and then have to set up this particularly unit all over again reloading all the software and files. We are going to return this unit to the store we purchased it at and order a new one hoping that our experience with this particular machine is an anomaly and maybe we just got a Lemon. I decided to give it a Fair rating instead of a Poor rating because of the products strengths mentioned above.
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